Shipping Policy

We ship UPS Ground. In-stock items will ship within 24 hours from the time your order is placed. Please allow between 1 and 7 business days for delivery depending on location.  You will be contacted direct for any additional payments before toys are shipped out so please provide us with a valid phone number. 

Basic shipping fees for 

shipping is $9.95 per destination

shipping is FREE over $99 per destination
these rates are for Continental U.S. only.

Please Note

We occasionally have our vendors ship directly to your door (which means less handling, less time in shipping trucks). Depending on stock levels, these items should ship within 2 to 3 weeks. We reserve the right to limit quantities available for sale or sold, and that at any time to correct, cancel, reject or terminate any order for any reason whatsoever at our sole discretion, whether or not the order has been submitted, confirmed and/or charged to your credit card.

UPS 2nd Day Air

Overnight and 2nd Day Air is available. Call us at 480-609-9012 for this service and we will be happy to make this work.   Charges will appear separately on your bill. Orders placed after 1:00 pm may cause delay of one day.

Weekend Delivery

Not a problem. Need a gift delivered on a Saturday, within the Phoenix/Scottsdale area, just call 480-609-9012 and we can set that up for a weekend delivery. Birthday party or baby shower gifts can be coordinated for a weekend delivery. The fee is an additional $25 which will appear as a separate item on your bill.

Shipping Deadlines

When time is of the essence, we strongly suggest 3 Day shipping or 2nd Day Air. For Christmas, we will not be able to guarantee on-time delivery on orders placed after December 18th. We want to ensure all packages arrive in time so please use 3 Day Ground and after the 21st of Dec. use 2nd Day Air.


If you have placed an order and would like to cancel it, please, call us immediately at 480-609-9012 so we can pull it from the ship-out stack. If we need to recall a package that has left our door, the fee is $15. Please refer to our Returns Policy Section for ease of returns.

Out of stock items

Out of stock items can happen as a customer is taking an item off our shelf to purchase at the same time you are clicking on your selection and selecting your gift wrap! Thanks to our loyal customers who shop our toy store often, many toys are leaving our store on an hourly basis. Therefore, an item may be out of stock even though it does not say so on the web page. Never fear – first your phone will ring (if no answer the email goes out to you next) with our suggested replacements with never a price increase! By calling you immediately, we can avert all disasters and suggest a wonderful substitute if this situation occurs. We have lots of great toys; we just can't fit everything on the web pages. Thanks for your understanding, it's hard to imagine but it happens. Our favorite toys? gone in a flash!